Bittersweet Medical Associates

Office Information

12340 Bittersweet Commons Boulevard
Granger, IN 46530

Office Phone: (574) 271-8610
Billing/Insurance: (574) 389-0542

Office Hours: Monday – Friday 8:00 a.m. until 5:00 p.m. Closed on Saturdays.

Appointments

Patients are seen by appointment only. The receptionist is available daily from 8:30 a.m. until 5:00 p.m. to assist you.

We try our best to stay on schedule, however, emergencies sometimes arise. If we are seriously delayed we will try to notify you prior to your appointment. Please help us stay on schedule by arriving on time for your appointment.

Canceling an Appointment

If you are unable to keep your appointment or are going to be late please call the office as soon as possible. This courtesy allows us to better serve our other patients. If you have several missed appointments we may elect to charge you or withdraw from your care.

Emergency Care

If you have an urgent problem during normal business hours please call the office and speak to the nurse.

If you have a life-threatening emergency, call 911 or go directly to a Hospital Emergency Room. For all other emergencies after normal business hours, you may call the answering service at 866-649-0855. Some examples of emergencies are chest pain, injuries and lacerations. Medication refills are not an emergency. If you do have an emergency, the answering service will take your name and phone number and contact the on-call physician, who will return your call as soon as possible.

Prescription Refills

If you need a refill on your medication call our office at (574) 271-8610. Please give us your name, phone number, date of birth, physician, prescription and where you want the prescription filled. Please call 24-hours in advance to give us time to obtain authorization from your physician. No narcotics are refilled after office hours.

Educational Materials

We feel it is important for patients and their families to understand as much as possible about their treatment. We have a large variety of health-related pamphlets for you to take home.

Fees

Fees are determined by the time spent and vary with the severity and complexity of your medical problem. If you have any questions, please do not hesitate to discuss fees with us. We are also concerned with the cost of medical care and appreciate your input.

Billing

Payment/co-payments are due at the time of your office visit. We prefer not to send bills because the costs of statements and postage affect our fees. You may pay by cash, check or credit card. If you need to arrange a payment plan we will assist you. If you have insurance, we will file your claim for you.

Insurance

In order to file your insurance claim we need a current copy of your insurance card. If we are a participating provider you will be responsible for your co-pay, deductible or percentage, if applicable. If we are not a participating provider for your insurance, payment is expected in full at the time of service. If you have questions regarding your bill please call (574) 389-0542.

Meet the Physicians of Bittersweet Medical Associates

Mark Schmeltz, D.O.

Dr. Schmeltz is board certified in Family Medicine. He earned his degree in Osteopathic Medicine from Philadelphia College of Osteopathic Medicine, Pennsylvania and completed his residency at St. Joseph Regional Medical Center in Mishawaka, IN. He is a member of the American Osteopathic Association and the American Academy of Family Physicians. He and his wife have two daughters.

For More Information 

Bittersweet Medical Associates 
12340 Bittersweet Commons Boulevard
Granger, IN 46530
(574) 271-8610