Insurance Coverage & Customer Service

Our Customer Service Representatives are happy to assist patients and families in determining payer source eligibility for Medicare, Medicaid, private insurance, other state funded programs and private pay. They will also advise and explain the processing of claims. For those services not covered by insurance, Patient Accounts will help tailor payments to accommodate patient and family budgets.

Other determinations for payer source eligibility will be based on the patient’s medical needs; whether the patient needs intermittent care or supportive services. A nurse or therapist will be scheduled to meet with you to discuss and assess your needs, then communicate with your physician to prepare you Plan of Care. Together, they will make the right arrangements for you or your loved one.

For more information

Please call (574) 294-6181 or (800) 284-8999 and ask to speak to a Representative. Our hours are 7:30am to 4:30pm, Monday through Friday. On weekends and after hours, please leave a message with our answering service and we will gladly return your call on the next business day.