Office Information

3301 County Road 6 East
Elkhart, IN 46514

Phone: 574-264-9635
Billing/Insurance: 574-389-0542

Office Hours: Monday through Friday 8 a.m. to 5 p.m. Phone lines are open from 8:30 a.m. to 12:30 p.m. and from 1:45 p.m. to 4:45 p.m. Also open Saturday 8 a.m. to Noon by appointment only.

Meet the Physicians of Family Practice Associates

David Dyck, M.D.

Dr. Dyck earned his bachelor’s degree from Bethel College and his medical degree from Ross University. He completed his Family Medicine Residency at St. Elizabeth Health Center in Youngstown, Ohio, and is Board Certified in Family Medicine.

Jeffrey Eck, M.D.

Dr. Eck is Board Certified in Family Medicine. He received his medical degree from Indiana University School of Medicine and completed his residency at Memorial Hospital in South Bend, Indiana.

Jeffrey Howe, M.D.

Dr. Howe received his medical degree from Indiana University School of Medicine and completed his residency at St. Joseph’s Medical Center in South Bend, Indiana. He is Board Certified in Family Medicine.

Derek Oldham, M.D.

Dr. Oldham earned his medical degree from Indiana University School of Medicine and completed his residency at David Grant USAF Medical Center in California. He is a member of the American Academy of Family Physicians and served as a physician in the U.S. Air Force.

Bethany VanderZwaag, M.D.

Dr. VanderZwaag is Board Certified in Family Medicine. She received her medical degree from Michigan State University College of Human Medicine and completed her residency at the Fort Wayne Medical Education Program in Indiana.

Appointments

Patients are seen by appointment only. To schedule an appointment, please call our office at 574-264-9635. The receptionist is available daily from 8:30 a.m. to 4:45 p.m. When you call, be prepared to give your name, birth date, and insurance information. Additionally, knowing the reason for your visit will allow us to properly schedule your appointment. We try our best to stay on schedule, however, emergencies sometimes arise. If we are seriously delayed, we will do our best to notify you prior to your appointment. Please help us stay on schedule by arriving on time for your appointment.

Canceling an Appointment

If you are unable to keep a scheduled appointment, please call us to cancel as soon as possible. If you miss an appointment without calling us to cancel, we are unable to serve another patient at that time, which makes it difficult for us to provide our patients with the medical care they deserve. Repeatedly missing appointments can also make it difficult for us to continue providing the care you deserve.

Emergency Care

If you have an urgent problem during normal business hours, please call the office and speak to the nurse.

If you have a life-threatening emergency, call 911 or go directly to a hospital emergency room. For all other emergencies after normal business hours, you may call the answering service at 866-649-0917. Medication refills are not an emergency and will only be handled during normal business hours. If you do have a true emergency, the answering service will take your name and phone number and contact the on-call physician, who will return your call as soon as possible.

Prescription Refills

If you need a refill on your medication, call our office at 574-264-9635. Please provide your name, phone number, date of birth, physician, prescription and where you want the prescription filled. Please call 24 hours in advance to give us time to obtain authorization from your physician. No narcotics are refilled after office hours.

Fees

Our fees are determined by the time spent and vary with the severity and complexity of your medical problem. If you have any questions, please do not hesitate to ask. We are concerned with the cost of medical care and appreciate your input.

Billing

Payment and co-payments are due at the time of your office visit. You may pay by cash, check or credit card and, if necessary, we can arrange a payment plan. We prefer not to send bills because the costs of statements and postage affect our fees. If you have questions regarding your bill, please call 574-389-0542.

Insurance

If you have insurance, we will file your claim for you. In order to file your insurance claim we need a current copy of your insurance card. If we are a participating provider for your insurance, you will be responsible for your co-pay, deductible or percentage, at the time of your office visit. If we are not a participating provider for your insurance, payment is expected in full at the time of service.

For More Information

Family Practice Associates
3301 County Road 6 East
Elkhart, IN 46514
574-264-9635