• Someone to listen
• Support or assistance
• Response to a complaint

We encourage you to talk with your Nurse, the Unit Manager or our Patient Relations Coordinator at 574-296-6472 (8 a.m. - 4 p.m., Monday through Friday).

As a patient of Elkhart General, you are entitled to exceptional care, excellent service and full information about your stay. To emphasize our commitment to you and your health, we believe in honoring and respecting your patient rights. You have a right to appeal any continued unresolved grievance, or directly submit your claim, to the following agencies:

Indiana State Department of Health (ISDH)

2 North Meridian Street, Indianapolis, IN 46204

317-233-1325

Healthcare Facilities Accreditation Program (HFAP)

142 East Ontario, Chicago, IL 60611

800-621-1773

Office for Civil Rights (OCR)

U.S. Department of Health & Human Services

200 Independence Avenue, S.W., Washington D.C. 20201

800-368-1019 

Health Care Excel (Medicare Patients)

2629 Waterfront Parkway East Drive, Indianapolis, IN 46214

317-347-4500

www.hce.org